AI BEHAVIOR + CONVERSATION DESIGN
I design how AI behaves.
Conversational behavior, agentic UX, and the experience layer around AI products that actually need to work. 15+ years in UX. 7+ years designing conversational and agentic AI – most recently on enterprise generative AI and Gemini products at Google.
Design, Automate, Engage—
Elevating AI-Powered Conversations
Case Studies
-
![]()
Atlanta United
How I used conversational AI to connect this sport team's nearly 50k-strong fanbase and revolutionize fan engagement
-
![]()
IHG
How I elevated hotel guest experiences by integrating upsell opportunities through smart chatbot interactions
-
![]()
Peloton
How I revolutionized fitness with Peloton Guide's voice integration, increasing live in-class and out-of-class actions by 90%
-
![]()
SoftBank Robotics
How I created a one-of-a-kind chat and voice experience for SoftBank's robot avatar and their customers
Who is
Laurie?
I specialize in creating intuitive AI-driven user experiences and designing conversational interfaces that engage users effectively. Let's collaborate to transform your digital products with cutting-edge AI solutions.
Trusted by some of the world’s top businesses in tech, fitness, hospitality, and beyond.
Get in Touch
If you are interested in collaborating, please drop me a message. Would love to hear from you!